Collector.Live! 2019 is a Wrap!

But it's not too late to benefit from everything there is to learn in this unique, amazing collector training event! Purchase on-demand, permanent access to full video recordings of all 18 presentations, including the end-of-day Q&A.

  • You have just completed a phenomenal program! It is so refreshing to have this passion back for our industry. From someone who has been doing this since 1982 and years of involvement, you have just taken us to the next level. My hat is tipped to you both and your speakers! Well done!
  • Great presentations today, well done to the entire team!
  • We participated in the Collector Live session yesterday and overall we really enjoyed it. We also participated last year. All the speakers were great! We especially loved Manny and Beth! Thanks, looking forward to the next session.
  • Well done guys!!! I watched the whole program today with several collectors and managers. I initially was going to just float in and out of the room… but found myself a bit riveted by the content and the technical aspect of it all and plopped in a chair with everyone else. I purchased the recorded version as well, and will be rotating the other 2/3 of staff through the program once it is available. I really enjoyed the program, content, speakers and pacing of the program. I could have had staff just watch the show after it was recorded…and we could stop/pause/play/discuss as necessary. However, the live aspect of the program added a little something to special to it all (flubs, technical difficulties- which were few, ad lib, joking, etc). After the end, we all sat around the conference room and discussed several of the topics and takeaways that each staffer had. There was some good positive energy and zen going on. This is also going to be a great training tool to hold on to for future employees to watch…and a lot of the material covered will not stale date for some time. Encore! Encore!
  • We had our full collection staff in for the whole thing. I was right there with them and glad I was able to be. So exciting to have passion about what we do. And it ended as good as it started. Great job! So glad we did this and looking forward to more.
  • We enjoyed the presentation immensely yesterday; great job! So much so, that we would like to purchase the video. Please forward instructions to us. Many thanks!
  • Great job yesterday. The speakers were great, and the content was excellent. I had about 125 view the presentation and solicited their opinions right after it was done. Again, you all did a really super job, and I’m really glad we signed up. You can definitely count us in next year.
  • Great job and content! This opened up discussion that will continue for our next collector meeting on the first. We will continue to participate in these.
  • My employees and I really enjoyed your presentation.
  • Congratulations on another top-notch event. The production value seemed to be very good this year. There was a ton of information.
  • I want to thank you for the Collector.Live program that was held yesterday. Our staff enjoyed the program and had some great take a ways. They look forward to the program each year.
Purchase the Collector.Live! Recordings for $697

Here's What You'll Get in the Collector.Live! 2019 Recordings...

  • Harry Strausser: Being amazing when the rest of the world hates you

  • Elizabeth Peterson: Using your voice as a tool of persuasion

  • Christian Lehr: How to identify problems and avoid finger-pointing

  • Kelly Knepper-Stephens: Hello? How to get the most out of "Location Information" calls

  • Tim Collins: It's not altruism: how helping others helps you

  • Eric Rosenkoetter: What's wrong with a little "Overshadowing" among friends?

  • Roger Weiss: Jedi mind tricks: closing calls with a payment today

  • Leslie Bender : "Need to Know" and preventing PII/PHI from being TMI

  • Dennis Barton: What the heck is "Bona Fide Error," and what does it have to do with me?

  • Beth Conklin: Rebuttals & negotiations: overcoming common objections and stalling tactics

  • Manny Newburger: Keeping it real: how "False or Misleading Representations" can get you sued

  • (Panel): CYA'ing yourself against consumer disputes

  • John Bedard: Danger! Danger! Identifying call baiters and the latest consumer scams

  • LaDonna Bohling: Overcoming the awkwardness of RPC & giving disclosures with finesse

  • Ron Brown: Secret resources of a master cybertracker: how to find anyone, anywhere

  • Kelli Krueger: Is this really my job? Dealing with underperforming co-workers

  • Jake Thompson: Unlock your greatest potential by re-imagining the competitor's mindset

Plus, we'll throw in all of the amazing recordings from Collector.Live! 2018!

  • Harry  Strausser, Staying motivated in a challenging job

    Your emcee Harry Strausser welcomes the audience, then speaks to staying motivated in a tough business.

  • Tim Collins and Kelly Knepper-Stephens, Spotting (and stopping) call baiting in time to prevent lawsuits

    Tim Collins and Kelly Knepper-Stephens discuss the scourge of call baiting against debt collectors, and how to protect yourself (and your company) from it.

  • Linda Straub Jones and Marian Sangalang, Using the data available to you to squeeze every last dollar out of your calls

    Linda Straub Jones and Marian Sangalang talk about the all-important subject of data in collections – and how to use it to maximize your collection efforts.

  • Mary Shores, Words That Work: How to close every call with a payment

    Mary Shores talks about “Words that Work” – how to drop the negativity in your language that subconsciously sabotages your ability to connect with consumers when asking for a payment.

  • John Bedard, David Kaminski an Nicole Strickler: Attorney Panel

    John Bedard, David Kaminski an Nicole Strickler have a roundtable discussion about the biggest FDCPA, TCPA and FCRA traps putting you and your company in danger every day.

  • Gordon Beck, Collector to CEO: Igniting the fire of leadership

    Gordon Beck brings down the house with a rousing presentation called “Collector to CEO: Igniting the Fire of Leadership”

  • All Speakers

    Final Panel: The panel returns to the stage for Q&A

Purchase the Collector.Live! Recordings for $697